Refund Policy
- Refunds are only issued if the requested service is not delivered within the committed timeframe
- Once the insurance verification report has been completed and delivered, the service is considered fulfilled and non-refundable
- Clients are responsible for providing accurate patient and insurance information
Once a refund request is reviewed and approved, refunds are typically issued within 5 business days. Credit card and bank processing times may vary and can take an additional 3–10 business days before the funds are reflected in the client’s account.
We prioritize data security and confidentiality. Our processes are designed to align with HIPAA guidelines to ensure the protection of sensitive patient information.
A Business Associate Agreement (BAA) is executed with our clients where required to ensure full compliance with healthcare data regulations.
