Service Fees and Non-Refundable Services

Mazuri Medical Coding charges service fees based on agreed contractual terms. These fees may be structured as a percentage of collections, flat monthly rates, or customized billing arrangements depending on the practice’s needs. Once services have been rendered, fees associated with completed work are generally non-refundable.

Non-refundable services include, but are not limited to:

• Insurance claim preparation and submission once transmitted.
• Payment posting services after reconciliation is completed.
• Accounts receivable follow-up efforts performed on outstanding claims.
• Eligibility verification completed prior to scheduled appointments.
• Consulting or advisory services delivered as scheduled..

Because our services involve labor, system usage, and professional expertise, completed tasks cannot be reversed. Even if a claim is denied or delayed due to payer-related factors beyond our control, the service of submission and follow-up remains fulfilled.

.

In the case of prepaid service agreements, refunds for unused portions may be considered only if specified within the signed contract. Any such refund will be evaluated based on the amount of work already completed and administrative costs incurred.

Refund Eligibility and Dispute Resolution

While most completed services are non-refundable, Mazuri Medical Coding is committed to fairness. Refunds may be considered under the following circumstances:

• Duplicate billing or payment processing errors.
• Service fees charged outside the scope of the agreed contract.
• Failure to deliver services as outlined in the signed agreement.
• Documented system errors directly attributable to our internal processes.

If a client wishes to request a refund, a written request must be submitted within 15 business days of the invoice date. The request should include detailed information explaining the reason for the refund and any supporting documentation.

Upon receipt of a refund request, our management team will conduct a thorough review of service logs, communications, and contractual terms. We may request additional information to clarify the situation. A formal response will typically be provided within 10 business days of receiving all necessary documentation.

If a refund is approved, the amount will be processed using the original method of payment unless otherwise agreed. Partial refunds may be issued if only a portion of the services is deemed eligible. Our goal is to resolve disputes professionally while preserving positive working relationships.

Cancellations, Termination, and Policy Updates

Clients may terminate services in accordance with the notice period outlined in their service agreement. In most cases, written notice is required 30 days prior to termination. During the notice period, services will continue as scheduled, and standard fees will apply.

If services are terminated early, any outstanding balances for completed work remain payable. Refunds for prepaid services, if applicable, will be calculated based on work completed up to the effective termination date, minus administrative and processing costs.

Mazuri Medical Coding reserves the right to suspend or terminate services if payment obligations are not met in accordance with the agreed contract. In such cases, refunds will not be issued for services already performed.

We may update this Refund Policy periodically to reflect operational changes, legal requirements, or service adjustments. Updated versions will be made available upon request or published through official communication channels. Continued engagement of our services after policy updates constitutes acceptance of the revised terms.

If you have questions regarding this Refund Policy or require clarification about billing terms, we encourage you to contact our support team directly. Transparency, fairness, and accountability remain central to our commitment to every dental practice we serve.